FAQ

We're happy to help! If you have any questions that are not addressed here, please write to us!

Education

I'm an artist, do you have advice for how to start an art business?

Yes! Stacie teaches creatives how to generate income from their art. Learn more at staciebloomfield.com

Where's Leverage Your Art?

All of Stacie's education content is at staciebloomfield.com

General

What makes Gingiber different?

We're woman-owned and founded, created by an artist and feature all original work. We make high quality products designed to delight and encourage.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, Apple Pay, and Gingiber gift cards. Only one credit card may be applied per order. Your card will be charged at the time your order is placed. All website pricing is listed in USD.

How do I use my Gingibucks?

You are able to use your Gingibucks on the checkout screen before you pay for your order. Here are some instructions on how this works!

  • First, you should see an orange button in the bottom-right corner of the screen that says "Gingibucks''
  • If you click on this, it will take you to sign into your Gingiber account (you may need to create an account if you haven't already!).
  • Once logged in, you will see how many points you have. 
  • To redeem them, click "Ways to redeem" and then "Dynamic Discount Reward". Here, you can enter the number of points that you would like to redeem (we recommend copying and pasting your points from the previous page if you would like to redeem them all).
  • From there, you will get a discount code to copy and use on the checkout screen when you place an order. It can be saved and used at a later date as well!

Gingibucks do not have an expiration date. 

100 Gingibucks = $1

Tea Towel Club

How do I manage my Monthly Tea Towel Club Subscription?

If you haven’t already, please create a Gingiber account (here) with the email address used to sign up for the Tea Towel Club. Then, once that's been created you should be able to manage your subscription from there!

NOTE: An account is not automatically created upon purchasing the Tea Towel Club Subscription. Therefore, even though you have a subscription, you won’t be able to access it unless you first create a Gingiber account! If you are getting a "No Account Found" message when trying to reset your password, this means you may need to create an account.

If you run into any difficulty, always feel free to reach out to us at customerservice@gingiber.com!

Why can't I cancel my Monthly Tea Towel Club Subscription?

Due to the 10% discount and free shipping offered only to subscription members, there is a 2-month order minimum, listed on the Tea Towel Club product page, that subscribers must receive before being able to cancel their membership.

After the 2-month minimum has been met, the option to pause, skip, or cancel your subscription will become available. 

NOTE: Between the 1st and the 5th of each month, subscribers are not able to make any changes to their subscription as we are prepping and packing orders to get sent out on the 5th. However, after the 5th, members can once more log in and manage their subscription!

If you haven't already, we would recommend creating an account with the email address used to sign up for the Tea Towel Club. Once that's been created you will be able to view and manage your subscription (update payment information, shipping address, status, etc.) from there moving forward.

Shipping & Returns Policy

How/when will my order ship?

DOMESTIC ORDERS

Within the US, orders ship via USPS or UPS.

Once your payment is received, your order will ship out from our studio within 3 - 7 business days.

Turnaround times may vary depending on time of year and during peak holiday season.

You'll receive an email with tracking information as soon as your order ships.

If you need something expedited, please let us know and we will be happy to accommodate!

If your order includes an item on preorder, your full order will be held until the preordered item is ready to ship. We are happy to split orders upon request.

Please note that Tea Towel Club and drop ship items ship separately.

** We are not responsible for any carrier delays. **

Do you ship internationally?

Yes! International orders are shipped via USPS First Class International or FedEx International. Delivery date cannot be guaranteed due to unpredictable delays in customs or with your local postal service. The typical shipping time to most countries is around 3 weeks, but may be as long as 6 weeks. Insurance is not available and we cannot refund for lost, unclaimed, or undeliverable packages.

All international shipments will be marked as merchandise. Depending on your local laws, there may be duties, taxes, or other fees due before you can receive your shipment. These fees are beyond our control. Gingiber is not responsible for these charges. Please be sure that you understand any customs fees you may be responsible for. If a package is returned to Gingiber with unpaid customs fees, the buyer will be given the option to receive a refund, minus the cost of shipping, or the buyer can repay shipping to resend the package with the understanding that the intended receiver will be required to pay the customs fees for delivery to occur. We are not responsible for any customs fees.

How much does shipping cost?

We offer free shipping on Tea Towel Club orders within the continental US and Alaska, as well as on orders totaling $75 or more. For shipments to Hawai'i and other destinations, shipping charges are determined based on your location, as well as the total quantity and weight of the items in your order.

What happens if my shipment is undeliverable?

We ship to the address specified in your order. If that address is incorrect or undeliverable for any reason and the product is returned to us, the buyer will have the option to pay the shipping again and we will attempt delivery again with a different address, or the buyer can receive a refund for the product, minus the original shipping cost. 

My order arrived and is incorrect, now what?

Occasionally, we may make a mistake! If you receive your package and something is amiss with your order, email us right away so that we can promptly solve the issue.

What is your return and exchange policy?

We do our best to check all of our products and make sure that they are top quality. From time to time, a product will slip past us with a flaw. In the case that one of our items arrives to you damaged or defective, we will readily accept returns free of charge. A photo will be required to show us the defective product, and we must be contacted within 7 days of delivery. We will replace the item or offer a refund if no replacement can be made.

While we are not responsible for damage done during shipping, we will do our best to replace damaged products if at all possible. We will offer a refund if no replacement is available.

We offer refunds or returns for non-defective products with a $5 restocking fee, plus the cost of return shipping. To begin the refund/return process, email us at customerservice@gingiber.com to let us know that you would like to return a product. The customer must send us a tracking number that shows they have shipped the product back to us. We will then process the refund, minus a $5 restocking fee once the merchandise has arrived to us.

Miscellaneous

Do you do custom illustrations?

We cannot accomodate custom orders at this time.

I'd like to offer Gingiber items in my brick-and-mortar store. Where can I place a wholesale order?

Please contact us if you are a retailer or stockist interested in selling Gingiber products in your shop. Please visit our Wholesale page for more information. We look forward to hearing from you!

Do you have corrections published for your quilt patterns?

Yes! You can find our quilt pattern corrections here. We work with the best pattern writers and do our best to pattern test. From time to time, we find small issues within the patterns after they go to print. We apologize for the inconvenience. 

Location

Where are you located?

Gingiber is based out of Northwest Arkansas. Our studio is located at 1503 Carley Road, Springdale, AR 72762.

Do you have a Gingiber brick and mortar storefront?

Not at this time. Currently we sell online only. We hope to have a brick and mortar open again in the near future.

Do you offer workshops at your studio?

We are currently only offering classes online. We hope to resume in-person classes in the near future!

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