If you have any questions that are not addressed here, please write to us!
Where are you located?
Gingiber is based out of Northwest Arkansas. Our studio is located at 1503 Carley Road, Springdale, AR 72762.
Do you have a Gingiber brick and mortar storefront?
Not at this time. Currently we sell online only. We hope to have a brick and mortar open again in the near future.
Do you offer workshops at your studio?
We are currently only offering classes online. We hope to resume in-person classes in the near future!
Shipping & Returns Policy
How will my order be shipped?
Due to the impact of COVID-19, there may be a slight delay in processing your order. We are seeing unprecedented shipping carrier delays as well. Please expect delays for both domestic and international orders. We apologize for any inconvenience!
Within the U.S. we ship via USPS Priority and First Class Mail and UPS. Your order will be shipped in 3-7 business days.
Please note that USPS Priority Mail shipments are guaranteed as a 2-day delivery from the time your order leaves our facility. If you need something expedited, let us know and we will be happy to accommodate!
If your order includes an item on preorder, your full order will be held until the preordered item is ready to ship. We are happy to split orders upon request.
How much does shipping cost?
We offer $5 flat rate shipping on domestic orders of $50 or more. All other shipping charges are calculated based on your location and the total quantity and weight of the products in your order.
Do you ship internationally?
Yes! International orders are shipped via USPS First Class International. Heavy packages are shipped via FedEx International. Unfortunately, tracking is not available on international orders, and the delivery date cannot be guaranteed due to unpredictable delays in customs or with your local postal service. The typical shipping time to most countries is around 3 weeks, but may be as long as 6 weeks. Insurance is not available and we cannot refund for lost, unclaimed, or undeliverable packages.
All international shipments will be marked as merchandise. Depending on your local laws, there may be duties, taxes, or other fees due before you can receive your shipment. These fees are beyond our control. Gingiber is not responsible for these charges. Please be sure that you understand any customs fees you may be responsible for. If a package is returned to Gingiber with unpaid customs fees, the buyer will be given the option to receive a refund, minus the cost of shipping, or the buyer can repay shipping to resend the package with the understanding that the intended receiver will be required to pay the customs fees for delivery to occur. We are not responsible for any customs fees.
What happens if my shipment is undeliverable?
We ship to the address specified in your order. If that address is incorrect or undeliverable for any reason and the product is returned to us, the buyer will have the option to pay the shipping again and we will attempt delivery again with a different address, or the buyer can receive a refund for the product, minus the original shipping cost.
My order arrived and is incorrect, now what?
Occasionally, we may make a mistake! If you receive your package and something is amiss with your order, email us right away so that we can promptly solve the issue.
What is your Return and Exchange Policy?
We do our best to check all of our products and make sure that they are top quality. From time to time, a product will slip past us with a flaw. In the case that one of our items arrives to you damaged or defective, we will readily accept returns free of charge. A photo will be required to show us the defective product, and we must be contacted within 7 days of delivery. We will replace the item or offer a refund if no replacement can be made.
While we are not responsible for damage done during shipping, we will do our best to replace damaged products if at all possible. We will offer a refund if no replacement is available.
We offer refunds or returns for non-defective products with a $5 restocking fee, plus the cost of return shipping. To begin the refund/return process, email us at firstname.lastname@example.org to let us know that you would like to return a product. The customer must send us a tracking number that shows they have shipped the product back to us. We will then process the refund, minus a $5 restocking fee once the merchandise has arrived to us.
Do you make custom illustrations?
We would love to create a custom illustration for you! Custom 8"x10" illustrations are $140. Please allow 4 to 6 weeks for your illustration to be completed. If you would like to place an order for a custom illustration, please contact us.
I'd like to offer Gingiber items in my brick-and-mortar store. Where can I place a wholesale order?
Please contact us if you are a retailer or stockist interested in selling Gingiber products in your shop. Please visit our Wholesale page for more information. We look forward to hearing from you!
Do you have corrections published for your quilt patterns?
Yes! You can find our quilt pattern corrections here. We work with the best pattern writers and do our best to pattern test. From time to time, we find small issues within the patterns after they go to print. We apologize for the inconvenience.