Shipping & Returns

How/when will my order be shipped?

DOMESTIC ORDERS

Within the US, orders ship via USPS or UPS.

Once your payment is received, your order will ship out from our studio within 3 - 7 business days.

Turnaround times may vary depending on time of year and during peak holiday season.

You'll receive an email with tracking information as soon as your order ships.

If you need something expedited, please let us know and we will be happy to accommodate!

If your order includes an item on preorder, your full order will be held until the preordered item is ready to ship. We are happy to split orders upon request.

Please note that Tea Towel Club and drop ship items ship separately.

** We are not responsible for any carrier delays. **

Do you ship internationally?

Yes!

International orders are shipped via USPS First Class International. Heavy packages are shipped via FedEx International. Unfortunately, tracking is not available on international orders, and the delivery date cannot be guaranteed due to unpredictable delays in customs or with your local postal service. The typical shipping time to most countries is around 3 weeks, but may be as long as 6 weeks. Insurance is not available and we cannot refund for lost, unclaimed, or undeliverable packages.

All international shipments will be marked as merchandise. Depending on your local laws, there may be duties, taxes, or other fees due before you can receive your shipment. These fees are beyond our control. Gingiber is not responsible for these charges. Please be sure that you understand any customs fees you may be responsible for. If a package is returned to Gingiber with unpaid customs fees, the buyer will be given the option to receive a refund, minus the cost of shipping, or the buyer can repay shipping to resend the package with the understanding that the intended receiver will be required to pay the customs fees for delivery to occur. 

** We are not responsible for any customs fees and/or taxes.

How much does shipping cost?

Within the continental US, we offer free shipping on our tea towel club and orders of $75 or more **Exclusions apply

All other shipping charges are calculated based on your location and the total quantity and weight of the products in your order.

Shipments to Hawai'i are calculated based on your location and the total quantity and weight of the products in your order.

What happens if my shipment is undeliverable?

We ship to the address specified in your order. If that address is incorrect or undeliverable for any reason and the product is returned to us, the buyer will have the option to pay the shipping again and we will attempt delivery again with a different address, or the buyer can receive a refund for the product, minus the original shipping cost. 

My order arrived and is incorrect, now what?

Occasionally, we may make a mistake! If you receive your package and something is amiss with your order, email us right away so that we can promptly solve the issue.

What is your return and exchange policy?

We do our best to check all of our products and make sure that they are top quality. From time to time, a product will slip past us with a flaw. In the case that one of our items arrives to you damaged or defective, we will readily accept returns free of charge. A photo will be required to show us the defective product, and we must be contacted within 7 days of delivery. We will replace the item or offer a refund if no replacement can be made.

While we are not responsible for damage done during shipping, we will do our best to replace damaged products if at all possible. We will offer a refund if no replacement is available.

We offer refunds or returns for non-defective products with a $5 restocking fee, plus the cost of return shipping if they are unused and undamaged and in their original packaging. To begin the refund/return process, email us at customerservice@gingiber.com to let us know that you would like to return a product. The customer must send us a tracking number that shows they have shipped the product back to us. We will then process the refund, minus a $5 restocking fee once the merchandise has arrived to us.