FAQ

We're happy to help! If you have any questions that are not addressed here, please write to us!

Education

Yes! Stacie teaches creatives how to generate income from their art. Learn more at staciebloomfield.com

All of Stacie's education content is at staciebloomfield.com

General

We're woman-owned and founded, created by an artist and feature all original work. We make high quality products designed to delight and encourage.

We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, Apple Pay, and Gingiber gift cards. Only one credit card may be applied per order. Your card will be charged at the time your order is placed. All website pricing is listed in USD.

You are able to use your Gingibucks on the checkout screen before you pay for your order. Here are some instructions on how this works!

First, you should see an orange button in the bottom-right corner of the screen that says "Gingibucks''
If you click on this, it will take you to sign into your Gingiber account (you may need to create an account if you haven't already!).
Once logged in, you will see how many points you have.
To redeem them, click "Ways to redeem" and then "Dynamic Discount Reward". Here, you can enter the number of points that you would like to redeem (we recommend copying and pasting your points from the previous page if you would like to redeem them all).
From there, you will get a discount code to copy and use on the checkout screen when you place an order. It can be saved and used at a later date as well!

200 Gingibucks = $1

Gingibucks expire after 6 months

Note: Redeemed points cannot be combined with any other discount. *Rewards subject to change at any time, without notice.*

Tea Towel Club

If you need to access your account, please click here.

Please make sure to use the same email you signed up with.

If you run into any difficulty, always feel free to reach out to us at customerservice@gingiber.com!

No additional discounts apply to our Tea Towel Club subscription. The subscription already offers a built-in discount, and further discounts cannot be combined with this product.

Shipping & Returns Policy

Table setting with a blue and white tablecloth featuring bird patterns, a folded blue napkin, and a bowl of lemons.

DOMESTIC ORDERS

Within the US, orders ship via USPS or UPS.

Once your payment is received, your order will ship out from our studio within 3 - 7 business days.

Turnaround times may vary depending on time of year and during peak holiday season.

You'll receive an email with tracking information as soon as your order ships.

If you need something expedited, please let us know and we will be happy to accommodate!

If your order includes an item on preorder, your full order will be held until the preordered item is ready to ship. We are happy to split orders upon request.

Please note that Tea Towel Club and drop ship items ship separately.

** We are not responsible for any carrier delays. **

Yes! International orders are shipped via USPS First Class International or FedEx International. Delivery date cannot be guaranteed due to unpredictable delays in customs or with your local postal service. The typical shipping time to most countries is around 3 weeks, but may be as long as 6 weeks. Insurance is not available and we cannot refund for lost, unclaimed, or undeliverable packages.

All international shipments will be marked as merchandise. Depending on your local laws, there may be duties, taxes, or other fees due before you can receive your shipment. These fees are beyond our control. Gingiber is not responsible for these charges. Please be sure that you understand any customs fees you may be responsible for. If a package is returned to Gingiber with unpaid customs fees, the buyer will be given the option to receive a refund, minus the cost of shipping, or the buyer can repay shipping to resend the package with the understanding that the intended receiver will be required to pay the customs fees for delivery to occur. We are not responsible for any customs fees.

We offer free shipping on Tea Towel Club orders within the continental US and Alaska, as well as on domestic orders totaling $72 or more**. For shipments to Hawai'i and other destinations, shipping charges are determined based on your location, as well as the total quantity and weight of the items in your order.

**Exclusions apply

We ship to the address specified in your order. If that address is incorrect or undeliverable for any reason and the product is returned to us, the buyer will have the option to pay the shipping again and we will attempt delivery again with a different address, or the buyer can receive a refund for the product, minus the original shipping cost.

Occasionally, we may make a mistake! If you receive your package and something is amiss with your order, email us right away so that we can promptly solve the issue.

We do our best to check all of our products and ensure they are of top quality. However, from time to time, a product with a flaw may slip past us. If one of our items arrives damaged or defective, we will readily accept returns free of charge. To process the return, please provide a photo of the defective product and contact us within 7 days of delivery. We will either replace the item or offer a refund if a replacement cannot be made.

While we are not responsible for damage that occurs during shipping, we will do our best to replace damaged products if possible. If a replacement is not available, we will offer a refund.

We also offer refunds or returns for non-defective products, provided they are unused, undamaged, and in their original packaging. A 10% restocking fee applies, along with the cost of return shipping. To begin the refund/return process, please email us at customerservice@gingiber.com and inform us that you would like to return a product. The customer must provide a tracking number showing the product has been shipped back to us.

Once the merchandise arrives, we will process the refund, minus the 10% restocking fee.

Miscellaneous

We cannot accommodate custom orders at this time.

Please contact us if you are a retailer or stockist interested in selling Gingiber products in your shop. Please visit our Wholesale page for more information. We look forward to hearing from you!

Yes! You can find our quilt pattern corrections here. We work with the best pattern writers and do our best to pattern test. From time to time, we find small issues within the patterns after they go to print. We apologize for the inconvenience.