Refund policy

Return and Refund Policy

We do our best to check all of our products and ensure they are of top quality. However, from time to time, a product with a flaw may slip past us. If one of our items arrives damaged or defective, we will readily accept returns free of charge. To process the return, please provide a photo of the defective product and contact us within 7 days of delivery. We will either replace the item or offer a refund if a replacement cannot be made.

While we are not responsible for damage that occurs during shipping, we will do our best to replace damaged products if possible. If a replacement is not available, we will offer a refund.

We also offer refunds or returns for non-defective products, provided they are unused, undamaged, and in their original packaging. A $5 restocking fee applies, along with the cost of return shipping. To begin the refund/return process, please email us at customerservice@gingiber.com and inform us that you would like to return a product. The customer must provide a tracking number showing the product has been shipped back to us.

Once the merchandise arrives, we will process the refund, minus the $5 restocking fee.